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Active Incident and Maintenance

Updated a few seconds ago

[HSE20260902-01-I] Incident: Degraded Performance: Control Panel Config DeploymentDegraded Performance

Incident Status

Degraded Performance

Components

Control Panel

Locations

Canada - Montreal, France - Lille, Germany - Düsseldorf, Germany - Frankfurt, Germany - Hannover


September 2, 2026 15:34 CEST
September 2, 2026 13:34 UTC
IDENTIFIED

We have identified the cause of the isolated configuration propagation issues and deployed a fix. The pending configuration changes will be applied gradually, and new configurations will be propagated as expected.

September 2, 2026 12:05 CEST
September 2, 2026 10:05 UTC
INVESTIGATING

We are currently investigating reports that newly created configurations are not being deployed as expected. Email delivery and other services are not affected.
[HSE20260902-00-M] Scheduled Maintenance: 365 Total Backup Service (DE Region)Planned Maintenance

Description

The 365 Total Backup Service (DE Region) will undergo scheduled maintenance as we add additional resources and performance enhancements. During this maintenance window, the 365 Total Backup Service will be unavailable for a subset of tenants on the DE Region. No other regions will be affected. Other services and email flow will also not be affected by this maintenance.

Components

365 Total Backup

Locations

Germany - Frankfurt

Schedule

September 2, 2026 10:00 - September 3, 2026 10:00 CEST
September 2, 2026 08:00 - September 3, 2026 08:00 UTC


September 2, 2026 10:00 CEST
September 2, 2026 08:00 UTC
UPDATE

Scheduled Maintenance has started.

365 Permission Manager

Operational

365 Multi Tenant Manager

Operational

365 Total Backup

Planned Maintenance

365 Total Protection

Operational

AI Recipient Validation

Operational

Advanced Threat Protection

Operational

Control Panel

Degraded Performance

DMARC Manager

Operational

Email Archiving

Operational

Email Continuity

Operational

Email Encryption

Operational

Email Signature and Disclaimer

Operational

Hornet.email

Operational

Mail Traffic

Operational

Spam and Malware Protection

Operational

Security Awareness Service

Operational

Teams Protection

Operational

Ticket System

Operational

Website

Operational

External Services

AWS S3

Azure

Cloudflare

MS Office365

Wasabi

Zendesk

Locations

Scheduled Maintenance

[HSE20260903-00-M] Scheduled Maintenance: 365 Total Backup Service (US & CH Regions)Planned Maintenance

Schedule

September 3, 2026 10:00 - September 4, 2026 10:00 CEST
September 3, 2026 08:00 - September 4, 2026 08:00 UTC

Components

365 Total Backup

Locations

Switzerland - Central, United States - Georgia

Description

The 365 Total Backup Service (US & CH Regions) will undergo scheduled maintenance as we add additional resources and performance enhancements. During this maintenance window, the 365 Total Backup Service will be unavailable for the tenants on the US and CH Regions. No other regions will be affected. Other services and email flow will also not be affected by this maintenance.
Upcoming password update for inactive Hornet.email accountsPlanned Maintenance

Schedule

September 7, 2026 14:00 - 15:00 CEST
September 7, 2026 12:00 - 13:00 UTC

Components

Hornet.email

Locations

Canada - Montreal, France - Lille, Germany - Düsseldorf, Germany - Frankfurt, Germany - Hannover, Switzerland - Central, United States - Atlanta

Description

At Hornetsecurity, we’re continually enhancing the security of the Hornet.email platform to keep pace with evolving best practices. As part of this ongoing work, we’re introducing a change that may affect some of your users’ accounts. Users who regularly sign in to Hornet.email will not be affected - no action is needed for them. For any of your users who haven’t logged into Hornet.email since April 28, 2026, their existing password will need to be reset the next time they try to access their account after September 7, 2026. What this means for your organisation: - Users who’ve signed in on or after April 28, 2026 are unaffected. - Users who haven’t logged in since April 28, 2026 will need a password reset the next time they access their account after September 7, 2026. - As a Control Panel administrator, you can perform this reset for any affected user whenever it’s needed. We’re sharing this notice in advance so you’re aware of the potential impact and can support any inactive users smoothly if and when they need access again. If you’d like to review which of your users may be affected, you can check sign-in activity in the Control Panel at any time.