August 18, 2026 15:29 CEST
August 18, 2026 13:29 UTC
MONITORING
Our Technical Team has successfully deployed the fix on the CA Region. Systems are recovering at a steady pace, with 75% of the affected tenants already back to normal.
Performance will continue to be monitored closely, and we will share a final update once systems are fully recovered. We appreciate your understanding throughout this process.August 17, 2026 17:24 CEST
August 17, 2026 15:24 UTC
IDENTIFIED
Our Technical Team is scheduled to deploy the fix tomorrow morning, pending the final automated tests running this evening.
Following the deployment, systems are expected to begin a gradual recovery as early as tomorrow afternoon.
Performance will be monitored closely, and further updates will be provided as operations return to normal. Thank you for your continued patience.August 14, 2026 17:23 CEST
August 14, 2026 15:23 UTC
IDENTIFIED
Our engineering team wrapped up the initial fix, but we ran into a possible issue during QA testing. To prevent any downside or risk, we need to run a few more tests and validate everything properly.
The release will therefore be pushed back slightly to allow for extended automated testing throughout the weekend, with the rollout now expected early next week.
We appreciate your patience as we make sure this fix is thorough before it goes live.August 13, 2026 16:18 CEST
August 13, 2026 14:18 UTC
IDENTIFIED
Our Technical Team has just finished developing a fix for the 365TB issues on the CA Region.
This fix is currently being tested by our QA Team and will be deployed as soon as it gets the greenlight. If everything goes well, we will be aiming to rollout this fix by tomorrow.August 12, 2026 16:00 CEST
August 12, 2026 14:00 UTC
IDENTIFIED
Our Engineering and Operations Teams are still actively focused on implementing a definitive solution for the CA Region.
In the meantime, we are currently also performing some tests and calculations in order to work out an ETA, which we can share.August 11, 2026 14:42 CEST
August 11, 2026 12:42 UTC
IDENTIFIED
Our technical team has successfully identified the root cause of the 365TB issue affecting the CA Region. Our team is working around the clock to implement a permanent, sustainable fix.
We appreciate your continued patience and understanding as we work to restore full system stability. We will be updating this space as soon as new information becomes available.August 10, 2026 17:17 CEST
August 10, 2026 15:17 UTC
INVESTIGATING
The 365 Total Backup Service is only available with a degraded performance for a small subset of tenants on the Canada Region.
The cause is currently being analyzed in more detail.
The 365 Total Backup Service is unaffected on other Regions.
Other Services and Email Flow are also NOT affected.